Yes, the engineer can view and select only those parts that are mapped to a specific model or product.
Yes, reports can be customized. Additional gadgets and widgets can also be added as per requirement.
Yes, modifications can be made through the edit option.
Yes, warranty status is visible when a service request is made.
Yes, payments can be directly integrated with SAP via API.
Yes, a module is available to configure a master rate card and auto-calculate payouts.
Yes, engineers are linked to respective service centers and their skill sets are mapped accordingly.
Yes, there is an option to reassign engineers when they are unavailable.
Yes, extended warranties can be sold through the system.
Yes, an alternate number can be configured for OTP verification.
Yes, the call will be reassigned based on availability or to the same engineer.
Yes, deferred calls and their history can be viewed in the service request page.
Yes, customer interactions and service orders can be viewed in their profile.
Yes, calls can be assigned based on sub-areas within a PIN code.
Yes, accessory sales can be recorded, and billing can be handled through the system.
Yes, separate centers can be assigned for installations, repairs, preventive maintenance, and on-demand services.
Yes, OTP-based verification is available for service completion.
Yes, calls can be categorized based on pending duration, and alerts can be configured as per escalation matrix.
Yes, a knowledge portal will be available for partners.
Franchisees can onboard themselves through the portal.
Yes, PIN codes can be allocated to franchisees.
Yes, bulk upload functionality is available for PIN codes.
Yes, hiring can be managed, but it is done manually.
Yes, HR automation is possible if API integration is available with the HR system.
Yes, a contact center module is available for managing customer interactions.
The system supports multiple brands and service formats through configurable workflows, ensuring seamless integration and operational efficiency.
The platform provides role-based access control (RBAC) to define and manage hierarchies efficiently.
Real-time tracking, geo-location services, and reporting tools enable complete visibility of field teams.
The system is built with enterprise-grade security, backed by industry certifications, and offers long-term support and upgrades.
Yes, new contact numbers can be registered seamlessly within the system.
Customer identity verification processes allow retrieval or update of registered numbers.
The system facilitates easy onboarding with minimal data entry and validation mechanisms.
Priority is assigned based on issue severity, service agreements, and customer history.
The platform supports multiple languages and allows customers to select their preferred language.
Yes, customers can update their contact details, addresses, and product information.
Inquiry tracking features ensure customer queries are logged without triggering service workflows.
Yes, customers can register multiple products under a single registered mobile number (RMN).
The system maintains a detailed product database, including serial numbers, purchase dates, and warranty status.
The system can retrieve approximate purchase dates based on warranty activation or customer history.
The system auto-verifies warranty status using product details and purchase records.
Yes, the system allows customers to upload supporting documents and images.
Assignments are based on location, service expertise, and workload balancing.
Automated notifications via SMS, email, and app updates keep customers informed at every stage.
Calls are logged with timestamps, agent details, and complaint specifics for future reference.
AI-based classification and agent input categorize complaints for efficient handling.
Franchisees have a dedicated dashboard to track complaints, schedules, and resolution progress.
The system escalates unattended complaints automatically based on predefined SLAs.
The system offers audit trails, feedback loops, and analytics to detect and rectify process gaps.
Yes, customers and service teams can reschedule or cancel requests as per policies.
Automated tracking, SLA enforcement, and real-time alerts drive on-time resolutions.
Yes, complaints can be searched using serial numbers for quick reference
The system supports IMEI-based searches to retrieve device-related service history.
Data is securely stored in compliance with regulatory and data protection standards.
Yes, new customer profiles can be created upon first contact.
Ownership verification processes prevent unauthorized access and enable updates.
Yes, existing customer details are auto-filled for quicker complaint registration.
Complaints are classified based on category, urgency, and warranty status for efficient processing.
Yes, customers can track complaint status via the portal, mobile app, or notifications.
Yes, the system supports integration with leading CRM solutions for seamless operations.
Yes, engineers can scan or photograph serial numbers.