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FraMaSaaSAI

Simplify Support, Amplify Satisfaction

Deliver a seamless service experience with a powerful, free ticket management tool designed for modern businesses.

Integrate and Scale with Ease

Connect Everything, Scale Anywhere
Integrate with your favourite apps, customise operations with APIs and SDKs, and scale your support teams as your business grows — without a hitch.

Effortless Ticket Assignment

Manual ticket routing can bog down your support team. FramasaasAI’s automated Assignment Rules ensure tickets reach the right department or agent instantly. Whether it’s direct allocation or round-robin distribution, our automation streamlines the process, freeing up managers to concentrate on strategic priorities.

 Smarter Work Modes for Better Focus

 Sort tickets with a single click.

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FramasaasAI’s Work Modes allow your team to filter tickets by urgency, priority, customer type, or status. Tickets are automatically categorized, so agents can zero in on what’s most important—without spending time sifting through queues.

 Unified Customer View

No more asking customers to repeat themselves.

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FramasaasAI brings together ticket history and customer context in one centralized dashboard. Agents have instant access to complete customer details—making each interaction more efficient and personalized.

 Simplified Ticket Interface

 Support software should make things easier—not harder.

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FramasaasAI’s intuitive ticket view surfaces key information at a glance. With a clean layout and easy navigation, your support team can respond faster and with more confidence.

Why Do You Need a Ticketing System?

If your support team is facing any of the challenges below, it might be time to upgrade:

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Struggling to manage conversations across multiple platforms

Losing track of repetitive everyday tasks

Missing high-priority issues and failing to meet deadlines

Disorganized ticket data and lack of visibility

Slow response times leading to disappointed customers

Negative customer feedback and declining satisfaction rates

From Query to Resolution —In Just a Few Clicks

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  • Submit a Ticket

  • Auto-Sort and Assign

  • Track Progress in Real Time

  • Close and Collect Feedback

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Built for Efficiency, Designed for Excellence

  • Omni-Channel Support to Reach Everyone

  • Context-Aware Ticketing for Smarter Service

  • Instant Messaging for Quick Connects

  • Self-Service Portals to Empower Users

  • Multilingual and Secure Operations

Empower Your Teams to Perform Their Best
Enhance workplace efficiency with tools like:

  • Work Modes for Focus

  • Sentiment Analysis for Better Interactions

  • Automation and Gamification to Boost Morale

  • Smart Editors for Faster Responses

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Your Help Desk, Your Rules
Stay organized effortlessly through:

  • Blueprint-Driven Workflows​

  • Custom Layouts and Notification Rules​

  • Automated Ticket Assignments

  • Escalation and Approval Processes

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Multi-Lingual Support

Serve your global customer base with ease through multi-language capabilities.

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Custom Ticketing

Tailor ticket fields, categories, and workflows to fit your business needs.

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Smart Mobile Application

Stay connected on the go with a full-featured mobile app for seamless ticket tracking and management.

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Private Knowledge Base

Empower customers and agents with a private, searchable knowledge center to solve problems faster.

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Centralised Help Center

Offer a single access point for all support requests, ensuring easy tracking and quick resolutions.

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Predefined SLAs

 Maintain service excellence with built-in Service Level Agreements (SLAs) that help you meet customer expectations every time.

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