
Simplify Support, Amplify Satisfaction
Deliver a seamless service experience with a powerful, free ticket management tool designed for modern businesses.
Integrate and Scale with Ease
Connect Everything, Scale Anywhere
Integrate with your favourite apps, customise operations with APIs and SDKs, and scale your support teams as your business grows — without a hitch.
Effortless Ticket Assignment
Manual ticket routing can bog down your support team. FramasaasAI’s automated Assignment Rules ensure tickets reach the right department or agent instantly. Whether it’s direct allocation or round-robin distribution, our automation streamlines the process, freeing up managers to concentrate on strategic priorities.
Smarter Work Modes for Better Focus
Sort tickets with a single click.

FramasaasAI’s Work Modes allow your team to filter tickets by urgency, priority, customer type, or status. Tickets are automatically categorized, so agents can zero in on what’s most important—without spending time sifting through queues.
Unified Customer View
No more asking customers to repeat themselves.

FramasaasAI brings together ticket history and customer context in one centralized dashboard. Agents have instant access to complete customer details—making each interaction more efficient and personalized.
Simplified Ticket Interface
Support software should make things easier—not harder.

FramasaasAI’s intuitive ticket view surfaces key information at a glance. With a clean layout and easy navigation, your support team can respond faster and with more confidence.
Why Do You Need a Ticketing System?
If your support team is facing any of the challenges below, it might be time to upgrade:

Struggling to manage conversations across multiple platforms
Losing track of repetitive everyday tasks
Missing high-priority issues and failing to meet deadlines
Disorganized ticket data and lack of visibility
Slow response times leading to disappointed customers
Negative customer feedback and declining satisfaction rates
From Query to Resolution —In Just a Few Clicks
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Submit a Ticket
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Auto-Sort and Assign
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Track Progress in Real Time
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Close and Collect Feedback

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Built for Efficiency, Designed for Excellence
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Omni-Channel Support to Reach Everyone
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Context-Aware Ticketing for Smarter Service
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Instant Messaging for Quick Connects
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Self-Service Portals to Empower Users
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Multilingual and Secure Operations
Empower Your Teams to Perform Their Best
Enhance workplace efficiency with tools like:
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Work Modes for Focus
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Sentiment Analysis for Better Interactions
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Automation and Gamification to Boost Morale
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Smart Editors for Faster Responses


Your Help Desk, Your Rules
Stay organized effortlessly through:
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Blueprint-Driven Workflows
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Custom Layouts and Notification Rules
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Automated Ticket Assignments
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Escalation and Approval Processes

Multi-Lingual Support
Serve your global customer base with ease through multi-language capabilities.

Custom Ticketing
Tailor ticket fields, categories, and workflows to fit your business needs.

Smart Mobile Application
Stay connected on the go with a full-featured mobile app for seamless ticket tracking and management.

Private Knowledge Base
Empower customers and agents with a private, searchable knowledge center to solve problems faster.

Centralised Help Center
Offer a single access point for all support requests, ensuring easy tracking and quick resolutions.

Predefined SLAs
Maintain service excellence with built-in Service Level Agreements (SLAs) that help you meet customer expectations every time.